Privacy Statement

This privacy statement outlines how CLARE HAVEN SERVICES manages the information you provide when you access our services, become an employee/volunteer, subscribe to our mailing list, newsletter, blog, attend our training/events/ workshops or make a donation.
Identity and contact details of the Data Controller CLARE HAVEN SERVICES is a Company Limited by Guarantee; registered office Abbey Lodge, Limerick Road, Ennis, Co. Clare; Company Limited by guarantee Reg Nr: 341514 Charitable status no: CHY:11859 RCN: 20033538. CLARE HAVEN SERVICES is the Data Controller and is committed to protecting the rights of individuals in line with the Data Protection Acts 1998 & 2003 (DPA) and from the 25th of May 2018 the General Data Protection Regulation (GDPR).

If you have any questions about this privacy statement or how we handle your personal information, please contact us.

24 Hour Confidential Helpline (0)65 6822 435

What information do we collect about you?

CLARE HAVEN SERVICES collect personal data relating to employees/service users/ volunteers/external contractors/suppliers/business contacts/subscribers/trainees/ donors/participants which can include: name, home address, home telephone number, private email address, job title, date of birth, passport data, home address, home telephone number, private email address, PPS number, bank details, emergency contact, staff number etc.

CLARE HAVEN SERVICES also collect special category data relating to employees/service users which can include: racial and ethnic origin, religion, health records etc.

How will your information be used?

CLARE HAVEN SERVICES processes the personal data you give us for the following purposes:

  • To provide you with a Domestic Violence Service;

  • To provide you with refuge accommodation;

  • To provide you with an accompaniment or advocacy service;

  • To carry out research and statistical analysis;

  • To respond to your queries and/or information requests;

  • To process your job or volunteer application;

  • To process your payroll and Garda vetting forms;

  • To respond to your Subject Access Request(s);

  • To respond to your feedback or complaint;

  • To process your donation;

  • To register your interest in and communicate with you about our services, training, fundraising, advocacy and volunteering opportunities.

What is our legal basis for processing your personal data?

CLARE HAVEN SERVICES will process your personal data based on the following grounds:

Your Consent;

Where it is CLARE HAVEN SERVICES’ legitimate interest to:

  • Provide you with information about campaigns & fundraising activities that you have agreed to take part in;

  • Provide you with information about events/training/workshops you have signed up for;

  • Recruit employees and volunteers and assess and process their applications;

  • Manage our relationships with donors and other supporters;

  • Follow up with you on your queries;

  • For CLARE HAVEN SERVICES’ compliance with a legal obligation;

  • Where it is necessary to protect your vital interest if your life or that of another natural person may be in immediate danger.

CLARE HAVEN SERVICES will not sell, trade or swap your details with third parties.

We will share your information with third parties in the process of managing your engagement with us such as payment processors for donations, partners who manage our events/training/workshops you have signed up for.

We will disclose your personal data if we are required to disclose it in order to comply with any applicable law, regulation, court order, summons, search warrant or other statutory, regulatory or legal requirement.

We will disclose your personal data where there is a reasonable cause to suspect that your life or that of another natural person may be in immediate danger.

We will disclose your data where there is a reasonable cause to suspect that a child or young person may be at risk of experiencing significant harm.

How long will your information be held?

CLARE HAVEN SERVICES will keep your personal information only for as long as required by us:

  • To provide you with the services you have requested;

  • To comply with our statutory, legal, regulatory and contractual obligations;

  • To support a claim or defence in court.

Security of your information

CLARE HAVEN SERVICES holds your personal data on a secure computer/hardcopy file etc located in our office and/or a secure cloud based servicer and/or on a secure server hosted by Clare Haven Services.  We take all reasonable security, technical and organisational measures to ensure that the personal data we hold on you is protected from loss, misuse, alteration or destruction and to prevent any unauthorized or unlawful disclosure or processing.

What are your rights?

Under data protection legislation you have the following rights:

  • the right to access the personal data we hold about you;

  • the right to object to the processing of your personal data;

  • the right to data portability;

  • the right to complain about processing of your data carried out by us;

  • the right to object to automated decision making;

  • the right for your personal data to be updated; and the right to be forgotten.

Please visit Rights of Individuals for further information on your rights.

If you wish to exercise any of your rights listed above or update you contact details held by us please put your request in writing to:

CLARE HAVEN SERVICES CLG
Abbey Lodge
Ennis
Co. Clare

email: info@clarehaven.ie

How to make a complaint

If you are unhappy with the way in which your personal data has been processed, you may in the first instance contact CLARE HAVEN SERVICES using the contact details above.

If you remain dissatisfied, then you have the right to make a compliant directly to the Data Protection Commissioner. The Data Protection Commissioner can be contacted as follows:

DATA PROTECTION COMMISSION
21 FITZWILLIAM SQUARE SOUTH
DUBLIN 2
D02 RD28

email:  Data Protection Commission

01 7650100 / 1800437 737

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